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Distorted Picture

Hi everyone,

we’ve been experiencing distorted picture quality and some loss of TV channels for the past few weeks. 

All steps have been followed: unplugging cables, turning off boxes and making sure cables are secure. We’ve even tried our unused second box and it’s the same. 

I tried calling support but it keeps giving me a link instead of an actual person. It’s really frustrating paying for a service and not getting the channels. Please could anyone help.

 

kind regards,

Joseph Wade

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Re: Distorted Picture

Hi Joseph

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Or you can wait for one of the forum team to get to this thread, which usually also takes a few days.

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Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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