• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Distorted Picture

Hi everyone,

we’ve been experiencing distorted picture quality and some loss of TV channels for the past few weeks. 

All steps have been followed: unplugging cables, turning off boxes and making sure cables are secure. We’ve even tried our unused second box and it’s the same. 

I tried calling support but it keeps giving me a link instead of an actual person. It’s really frustrating paying for a service and not getting the channels. Please could anyone help.


kind regards,

Joseph Wade

0 Kudos
  • 5.89K
  • 662
  • 2K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Distorted Picture

Hi Joseph

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.

Or you can wait for one of the forum team to get to this thread, which usually also takes a few days.


My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos