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Cathamp
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Disappearance of Sky Comedy HD

I started a new contract in January with a promise of the addition of extra Sky Channels for the year. I have been recording a series on Sky Comedy HD, but after watching two episodes I can no longer watch any more. I am apparently no longer subscribed. When I spoke to someone at Virgin they couldn’t explain why. Can anyone help please? I haven’t had any notifications at all.

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SpacePhoenix
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Message 2 of 12
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Re: Disappearance of Sky Comedy HD

If you go to view the channel number, what gets displayed? Any error messages?

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Cathamp
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Message 3 of 12
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Re: Disappearance of Sky Comedy HD

It says I am no longer subscribed. 

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BenMcr
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Message 4 of 12
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Re: Disappearance of Sky Comedy HD

What TV pack or bundle are you on?
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I work for Virgin Media - but all opinions posted here are my own
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Cathamp
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Message 5 of 12
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Re: Disappearance of Sky Comedy HD

The message is:

no Longer a Subscriber

and then information about how to subscribe. I don’t know why the channel has suddenly disappeared. When I took out the contract no one said the Sky Comedy channel was only for 3 months. 

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Cathamp
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Message 6 of 12
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Re: Disappearance of Sky Comedy HD

I missed previous reply - sorry! 
i am on the Mixit TV package, when I took out the contract the extra Sky Channels were an additional incentive. 
thanks 

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japitts
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Message 7 of 12
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Re: Disappearance of Sky Comedy HD

Are you saying you had this specific channel as an individual incentive personal to you? If so, it's the first time I've ever heard of that happening, but your recourse would be to call C/S and query it.

If it was as part of one of the recent free-to-view periods, than once the channel has been withdrawn - your recordings will also cease to work.

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Cathamp
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Message 8 of 12
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Re: Disappearance of Sky Comedy HD

It certainly felt like they were adding the Sky channels to get me to stay with Virgin! 

I can see Sky Comedy, but not HD, but the programme I was watching is not available on Sky Comedy! I don't understand why. 

I have called Customer Services, but they couldn't help. 

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SpacePhoenix
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Message 9 of 12
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Re: Disappearance of Sky Comedy HD

It's not there as it's not a channel on the mixit package:

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

It's only available with the Full House or Maxit packages

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japitts
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Message 10 of 12
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Re: Disappearance of Sky Comedy HD

As far as I know, Virgin don't have the ability to add individual channels - so you've almost certainly just benefited from the FTV period which has now ended.

I can only suggest you switch your SL to the SD channel, and change it to include VOD. That way, the box might locate the "missing" episodes using On-demand. Although I have a nasty feeling CatchUp is now HD only in some cases.

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