A VM person will respond here - but it may take a few days. Try calling in (on 150 VM line - or 0345 454 1111 all others) at 08.00 - that's the best time to get through on the phone where they will sort it for you
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.