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Dead Tivo box

My Tivo is dead.

It just wont power up so i think i need a replacement. Does anyone know how to log this issue with support and i cant find the phone number anywhere on he site and the message link just take you back to the homepage.

Thanks

G

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Very Insightful Person
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Re: Dead Tivo box

Hi, sorry to hear about your dead box.

The quickest way will be to call TV Faults - 150 from a VM phone, or 0345 4541111 from any other phone. Ignore all of the options and encouragement to hang up, stay on the line and queue for an agent.

Text message service (07533 051809) may take a few days, and VM staff response on here is currently around a week.

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Re: Dead Tivo box

Hi gjcp73,

Sorry to see you are having major problems with your TIVO box.

Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it or possibly send out a replacement.

If that doesn't work then you need to contact the Faults team. 

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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