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bonnere
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Message 1 of 11
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DVR serious issue

I’ve had the green screen for 3 days now. 

I phoned earlier and was told to try again after 6pm.

Surely this message means the V6 Box has failed and I need a replacement?!

Any advice?

Thanks

 

 

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jb66
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Message 2 of 11
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Re: DVR serious issue

Correct the box is broken and needs replaced 

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bonnere
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Message 3 of 11
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Re: DVR serious issue

Can someone from Virgin assist??

I’ve tried phoning this morning and been cut off!

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bonnere
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Message 4 of 11
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Re: DVR serious issue

Finally spoke to someone who said they can’t order me a new box as there’s an outage in the area and it won’t let them sort it!

We’ve had no TV since Saturday 😞

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Lisa_CC
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Message 5 of 11
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Re: DVR serious issue

Hi bonnere,

 

I'm sorry to hear that you've had no TV since Saturday and understand that you want it back up and running. I've had a peek at your details using the information we have on here and can see that there is an outage open and it's estimated fix time is later today at 1700. Please wait for it to clear and see if you can watch the TV service and let us know if you're still having problems as we can run proper diagnostics and see if a new TV Box or engineer is required.

 

Thanks,

 

Lisa

bonnere
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Message 6 of 11
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Re: DVR serious issue

@Lisa,

The local status still states ‘loss of the All4 App’ which really isn’t stopping all the other channels it is?

It also says estimated fix 20th October!

It is completely unacceptable that I have to wait that long for a new V6 box!!

Please send out the replacement box ASAP.

Emma

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japitts
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Message 7 of 11
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Re: DVR serious issue

@bonnere 

I don't think @Lisa_CC was referring to the All-4 fault when she said about an existing area fault, I'd be worried (and absolutely gobsmacked) if that app issue prevented replacement boxes from being ordered.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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bonnere
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Message 8 of 11
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Re: DVR serious issue

@Lisa_CC

Can you sort the new box please?

Thanks 

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bonnere
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Message 9 of 11
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Re: DVR serious issue

Hello?

Can someone sort a new TV Box?

Getting zero response from Virgin!

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bonnere
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Message 10 of 11
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Re: DVR serious issue

Hello?

Can someone sort a new TV Box?

Getting zero response from Virgin!

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