I'm sorry to hear that you've had no TV since Saturday and understand that you want it back up and running. I've had a peek at your details using the information we have on here and can see that there is an outage open and it's estimated fix time is later today at 1700. Please wait for it to clear and see if you can watch the TV service and let us know if you're still having problems as we can run proper diagnostics and see if a new TV Box or engineer is required.
I don't think @Lisa_CC was referring to the All-4 fault when she said about an existing area fault, I'd be worried (and absolutely gobsmacked) if that app issue prevented replacement boxes from being ordered.
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