Your hard drive has failed and you need a box replacement, but probably knew that already.
Forum staff tend to work through these posts in a few days, otherwise the quickest way of getting this reported will - sorry to say - be to wait on the phone for C/S to answer. Perhaps try at different times, they open at 8am.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks