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CharlieS2
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Customer service

Having spent over 5 hours on the phone, I have been unable to talk to anyone who can help me with my problem.

I have installed my new virgin box and to my surprise I found I can not use it to record as it has no hard drive.

How do I get in touch with the appropriate person who can help me change it for one with a hard drive?

Thanks

Charlie

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japitts
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Re: Customer service

Which TV box do you have? Check here if you're not sure

Is this "new box" a fault swap? Or new install?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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