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Krustycarl
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Customer service

Wonder how many customers Virgin would actually have if other providers could match the broadband speed?

The customer service is diabolical.

Only way off getting through to someone is by making them think you want to upgrade. 

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praxis
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Re: Customer service


@Krustycarl wrote:

Wonder how many customers Virgin would actually have if other providers could match the broadband speed?

The customer service is diabolical.

Only way off getting through to someone is by making them think you want to upgrade. 


There have been a lot of complaints on here recently regarding CS the main issue is if you have the bad luck to get the overseas call centre. However if you want to get there attention go down the route of (Thinking of leaving us)

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Forum Team
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Re: Customer service

Hi Krustycarl, thanks for getting in touch. 

 

Sorry for any trouble you've had getting in touch with the teams on the phone.

 

May I ask what you've been calling about - maybe we can help here? 


Tom 

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