Last week I called and after being moved twice through depts they transferred me to general customer service, which was obviously an overseas call centre. Even though I had already been connected for 25 mins I clearly went to the back of the queue and had to wait another 30 mins. The operator then turned out to be useless and was no help. why do I have to go to the back of a queue for an internally transferred call?
I called again just now to the moving dept, and after a 15 min wait, the phone rang a few times, went silent and then cut off completely ending the call.
I nearly changed provider but stuck with Virgin as they gave me a good offer, but I can't handle the amount of time I'm wasting to get an answer to the equipment that has failed to turn up.
You might also be able to get through using the online online chat messenger for the Moving Home Team contactus/moving-home
Click on the red Message Us icon. It's not manned 24/7 as phone calls take priority, but might save queueing on the phone.
If you've been given your new account number as part of the moving home process and set it up in My Virgin Media you might be able to track the equipment, although you generally receive an email or text message from the courier.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali