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Woody2116
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Contract ending, coronavirus

We've had a letter through saying our contract is ending and our bill will be going up by £50.

My husband is on furlough and I'm self isolating with no pay. We could really do without the added £50 especially at a time like this.

We cant speak to anyone at virgin as it says all lines are closed. Is there anyone we can speak to regarding this issue?

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DJ_Shadow1966
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Re: Contract ending, coronavirus

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beza
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Re: Contract ending, coronavirus

In the same boat... Going to try the texting option that the gentleman who replied suggested. Hopefully Virgin will be fair to everyone. 

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james_bp
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Re: Contract ending, coronavirus

hi 

 

please also try this option 

 

https://www.virginmedia.com/shop/contactus/experiencing-an-issue

 

 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

 

Fancy £50 off your bill? Ask me how and you might just get it!

 

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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