I have had two engineers (including a senior engineer) onsite to try to resolve issues with TV pixelation on our two boxes and our router dropping service and rebooting numerous times a day.
Just as I was going to raise the issue again I received a letter stating that my monthly fee would be rising and I have up until 27th Sept to cancel my contract without having to pay any cancellation fees.
Have just spoken to another useless call centre worker who was unable to meet this cancellation and said I would have to pay £160 as an early termination fee.
The letter clearly states :"if you decide you'd rather change or cancel your package, no problem"
He offered to remove the additional £4 a mth charge in order to nullify the letter received re the account.
He wouldn't discuss the mater further, nor put me through to someone who could help me despite repeated requests.
If I had a useable service, I wouldn't mind continuing with the contract but I don't want to go through another cycle of engineers visits, a fix for a few weeks, and then back to square one again, by which stage I won't have the option of negating my existing contract.
Any help would be gratefully received.