In terms of contacting VM, this is primarily a user-community forum - VM staff do monitor posts, but they prioritise their responses to where other contact methods aren't working. In the case of service faults & account changes, they are best off done by phone. Unfortunately everyone calling VM at the moment is experiencing call wait times to some degree.
If your TiVo has a fault, then reporting that via the 150 route is the best way to go. If you want to discuss re-contracting your package for 18months and swapping your TiVo for a V6 as part of the deal, again calling VM is the best way to go.
Cancelling your regular payments could cause a few things to happen. Reminders of missed payments, possible suspended services, and eventually entries on your credit file which last for many years. One thing it won't do, is cause a faults agent to call you. The pandemic is still ongoing, it's not gone away - and I know of other companies who are still struggling with Covid-related C/S issues. Virgin Media is not alone in this.
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