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Quimby1979
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Constant pixelation on Discovery and History Channels

I have been getting almost constant pixelation for a week now on my Discovery and History Channels. I’ve done a cable check and rebooted the V6 box as well as resetting the hub, to no avail.

Any ideas?

Alex_RM
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Re: Constant pixelation on Discovery and History Channels

Hi Quimby1979,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you've been having some issues with certain channels. 

 

I'm not currently able to run diagnostics on the box, is it switched on?

 

The hubs showing it's not been rebooted for around 30 days, if you can please ensure this done? 

 

Alex_Rm

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Quimby1979
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Re: Constant pixelation on Discovery and History Channels

  • Hi Alex

Are you looking at my TiVo or V6. Its my V6 that is giving the pixelation problem and I have rebooted that on several occasions in the last week. I am not having an issue with the TiVo.

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Quimby1979
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Re: Constant pixelation on Discovery and History Channels

Alex

I should have also mentioned that I do not get the pixelation issue if I watch either Discovery or History on their +1 channels?

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Alex_RM
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Re: Constant pixelation on Discovery and History Channels

Thanks for getting back to me Quimby1979 🙂

 

I've been through diagnostics and raised a fault ticket for this to be monitored and investigated. 

 

If you are still experiencing an issue with this after 48 hours please let me know.

 

Alex_Rm

 

 

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Quimby1979
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Re: Constant pixelation on Discovery and History Channels

Alex

Thank you.

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Quimby1979
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Re: Constant pixelation on Discovery and History Channels

Alex

The pixelation has continued on my V6 box on both the Discovery and History Channels. All other channels and the +1 channels seem ok. Strangely, I also rebooted and checked my TiVo box and exactly the same is happening on that too?

The two channels in question are the ones I normally watch the most.

 

Thank you

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Quimby1979
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Re: Constant pixelation on Discovery and History Channels

Hi Alex

Whatever your tech guys did today it appears to have solved the problem. I am not seeing pixelation on either channel.

Thank you once again for your assistance.

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