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Complete loss of services for 4 days!!!

I've had a complete loss of services for 4 days now, my kids can't online to upload or do schoolwork, I can't work from home!! 

I phone up and complain after 25+ years of service with VM/NTL Nynex and what do I get offered £10 credit TEN POUNDS!!!? 

I want at least 1 weeks credit applied so £27 applied to my bill, not to mention you failed to tell people that subscribe to Sky Sports and BT sport that they can have a credit on their bill leaving it for people to find out via 3rd party websites!!

Shoddy service you run these days, WHERE HAS THE CUSTOMER SERVICE GONE!!!? 

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