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sj_westacott
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Complaints

You make a complaint. You get a response that they will come back to you. Virgin Media come back to you asking how well they dealt with the complaint (which hasn't been dealt with). You wait. Weeks later you get a letter saying that they have tried to contact you (they haven't) and if the complaint is still live to text message them. You text message and give up waiting. Later you find that they did eventually come on. You try again. After 3 hours of hanging on for someone to message you back, you give up again. 

Alex_RM
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Re: Complaints

Hi sj_westacott,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear we've not been able to get hold of you regarding your complaint, the text messages replies aren't always immediate. 

 

I've popped you over a private message so I can take a closer look at this for you. (purple envelope in the top right hand corner)

 

Alex_Rm

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