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Mindy
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Complaint

I'm trying to sort out my mums virgin media account and getting a new account for my dad following the death of my mum.

I spoke to a virgin media advisor a few weeks ago who said my dad had been missold and he'd refer us to complaints department. He took all our contact details but we've heard nothing since. 

How can I get in contact with the complaints department? Virginmedia twitter seem to be ignoring me!

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calpsy
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Re: Complaint

contact them on facebook. if no reply then POST a message about them and they will contact you soon after as they dont like bad press

newapollo
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Re: Complaint

Hi Mindy,

So sorry for your loss,

I'm a member the same as your goodself and family,

I've flagged your post for the attention of a member of VM Staff. They are kind, sympathetic and caring, and I'm sure they can help.

It may take a  day or two, but I'm sure they will get back to you.

You should have been given a complaints reference number, but even if not they will move this forward and help.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
John_GS
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Re: Complaint

Hi Mindy

 

Condolences from all at Virgin Media. 

 

I'll PM you now to assist with the account

 

Kind regards,

John_GS
Forum Team

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