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Codes 7400 and M63

Had a replacement box fitted 2weeks ago. Last week error code 7400 appeared and no programmes available with a error message dancing around the tv screen. Rang virgin twice first time the guy couldn’t fix it. Rang back later and was asked to put some info in and the tv was ok to use. Yesterday same error code spoke to 4 different people yesterday and today still no joy. Tried Apps for prime and Netflix and code M63 appears asking me to contact via UNKNOWN ? Can anyone help.

 They have said they will send a new box out / engineer but could do with this set up today if poss.

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Re: Codes 7400 and M63

Send me a pm with your postcode, account number and area code if you know it. So I can try to help you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Angelo

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