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Richard281
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Code 7400

Virgin switched off my phone, broadband and TV the day before my scheduled move date, although they had already informed me that my installation date for the new property had been postponed, leaving me in total limbo.  Through a neighbour's phone I managed to get them to re-install the broadband and TV on a temporary new contract.  Broadband OK but the TV showing an error 7400 message and channels all blanked out.  Without a viable phone how can I rectify this?  I have stayed on at my old address until they can install at the new property so the TIVO box has not been moved or re-installed. Thanks

 

 

 

 

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japitts
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Re: Code 7400

As per https://www.virginmedia.com/help/virgin-tv-error-codes/7400 this can only be resolved by calling in.

You can call VM on 0800 9539500 from any working phone, it doesn't need to be a Virgin phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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