I wasn't even connected at the main junction box , so was never gonna work. In total 3 hours on hold, a complaint that hasn't been answered.
10 day wait for someone to come fix it.
The engineer turns up fixes the internet. The cable I was given wasn't enough to reach the front room. So he gives me a 20 meter length of cabe, so I have the TV working but the cable is just running directly from the bedroom through 2 doorways not tac anywhere. So is a trip hazard....
Been told I have to wait 3 weeks for someone to come and sort it.
To top it off he just tells me what to do to set the TV up and leaves. Now I'm getting a code 7400. And only have like 3 channels....
Im just shocked at the level of c/s from start to finish.... Apart from taking my order that's was perfect funny that.
I'm sorry you are having issues. Error code 7400 means the box hasn't been activated yet.
The engineer shouldn't have left until he was sure everything was set up and working correctly.
Most times this is an easy fix, and VM send a signal to the box to switch it on fully, although sometimes it needs either a new box or another engineer visit.
You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.
You could also try contacting New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Sorry to hear of the issues that you're having and that you haven't been given the support by the engineer that you should have. If you could call 0800 953 9500 to activate the box, this will hopefully resolve the issues that you're having with the 7400 error. This line is an automated service and you won't be put into a lengthy queue to active your box. Please let me know if this clears the issue.
Regarding the engineer visit, i'm in the process of reaching out to the area manager to see if we can bring the date forward and I will come back to you once I have a further update from them.
You're very welcome Kirbinater77 and some extra good news, I haven't needed to contact the billing team as I have been able to add credit to your account for the loss of service you've suffered from since your install.
The credit will be applied to your December bill as the bill for this month has already been generated by our system.