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Charges for unused programes

A game was charged to my account on 12/5/2020 @ £17.96 though I never played and similarly on 28/08/2020 @ £3.49. Can you please sort out this?

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Very Insightful Person
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Re: Charges for unused programes

Did you mean you didn’t play it, or you didn’t order it. If it was the former I think you have little hope of a refund.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Charges for unused programes

both neither play nor order

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Re: Charges for unused programes

Thanks for the post Gokul_pvs and welcome to our community.

 

Is there anyone else in the property that could have ordered and played these?

 

Let us know, Emily.

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