You won't want to hear this, but I'll say it....
@cjgerry73 wrote:
if anyone at Virgin sees this, perhaps they could intervene and send out an engineer or have the good manners to call and apologise, while arranging a re-fund for my premium channels.
This is primarily a user community forum - VM staff do monitor and lurk, but their main priority is dealing with issues that can't be resolve via other means. Your issue can be resolved by you calling into C/S - although I concede (and sympathise) that this is not the easiest experience sometimes.
If you call earlier in the day, queues can often be shorter. Also being the weekend, staffing on this forum is often skeleton-level so you could be waiting even longer than usual.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks