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richburgan
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Message 1 of 11
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Channels Missing on Additional Box

Requested a second box expressly so my son can watch Sky Sports channels in his room. We are signed up to full sports package and can view these on our main box however these channels are missing from the additional box that has been set up in my son's room.

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HavencroftKev
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Message 2 of 11
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Re: Channels Missing on Additional Box

Are the channels just not subscribed or missing altogether?
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richburgan
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Message 3 of 11
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Re: Channels Missing on Additional Box

Hi. They are there but greyed out as if not subscribed to.

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japitts
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Message 4 of 11
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Re: Channels Missing on Additional Box

On the box where the channels are missing, follow Home > Help & Settings > Help > TV Care, and there is an option for "I'm missing some channels". Click this, wait perhaps 15minutes and see if that restores the missing channels.

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richburgan
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Message 5 of 11
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Re: Channels Missing on Additional Box

Hi. Tried but didn't work. Also clicked on the channels in question (511, 512, 513, 514, 515, 516, 517 and 518), says that I need to subscribe, I pressed the subscribe button and it says that I'm already subscribed but still won't show the channel.

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japitts
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Message 6 of 11
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Re: Channels Missing on Additional Box

In that case, I would try rebooting your box as the last throw of the dice.

If that fails to resolve, time to call VM and report the apparent fault.

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richburgan
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Message 7 of 11
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Re: Channels Missing on Additional Box

Will try reboot. Already tried to contact VM but was left waiting in queue for so long I gave up.

Thanks for responding to my issue.

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richburgan
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Message 8 of 11
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Re: Channels Missing on Additional Box

Reboot has not solved the issue

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HavencroftKev
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Message 9 of 11
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Re: Channels Missing on Additional Box

Grrr, so I guess you will have to bite the bullet and try and make contact. Let us know how you get on. 

richburgan
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Message 10 of 11
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Re: Channels Missing on Additional Box

Eventually got through to Virgin who rectified the issue within 15 minutes.

Thanks for all your help Guys.

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