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Vinidor
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Channel 4 demand cutting out but Netflix is fine

Hi 

 

Channel 4 demand cutting out but Netflix is fine - while watching Netflix the connection is fine but when streaming on demand it cuts out 

any ideas ?

thanks 

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japitts
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Re: Channel 4 demand cutting out but Netflix is fine

All your OnDemand & streaming services use the same internet connection.

When you refer to C4 OnDemand, do you mean the C4-branded app or just normal C4 OnDemand programmes?

Which box do you have? Check here if you're not sure.

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Re: Channel 4 demand cutting out but Netflix is fine

Hi thanks for your reply 
Its watching catch up via virgin catch up 
And its a Tivo box 

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japitts
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Re: Channel 4 demand cutting out but Netflix is fine

All OnDemand & streaming apps rely on an internet connection, the TiVo's is in-built (separate from your home broadband) but this often fails without users realising. On the front-left of the box are a series of green lights, the second-from-left has a painted heart symbol next to it and is your "online" light. A static light is good, but a flashing heartbeat lights means the TiVo's internet connection has failed. Anything relying on the internet will fail when this happens.

This is a fault, and you should report it to Virgin Media on the usual number (150 from VM, or 0345 4541111 from any other phone). It may be an external network fault, but is often a box failure & replacement.

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Re: Channel 4 demand cutting out but Netflix is fine

Thank you so much I will contact virgin - you have solved the issue amazing  

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