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Changing tv package

Any way of making changes to tv package without having to wait an hour to speak to someone in Customer Service??

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Re: Changing tv package

Hi dannycrsb,

You might be able to make the changes by signing into My Virgin Media , however if you have an older discontinued package, or a discount on your package then you'll probably see the "Oops  somethings gone wrong error". That means the account bwill need manual adjustments making and so you'll have to call in or do it via text.

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Changing tv package

Many thanks Dave!

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