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stella_prit
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Changing package

It says i cannot do this online, but when i try to phone and press 1 it goes back to dialling tone.

My package will go up in price on Saturday, as i have been on an offer for 12 months, how else can i get in contact. I tried 150 and the phone number , no luck.

Any ideas?

S

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DJ_Shadow1966
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Re: Changing package

Hello

With regards to changing packages I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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stella_prit
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Re: Changing package

Thank you, as I said i can't even get as far as a queue on the phone, but i will text and see what happens.
S
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