@Optimistic_pig wrote:
I'm going in circles here is there anyway to actually get in touch with them or do i need to cancel my direct debit and see how fast they make contact when they're not getting paid?
Package changes can only be done by phone.
As regards cancelling your direct debit, it may do many things. The only certain thing is that VM's missed payments process will take effect. You may get some reminders, you may get your services suspended if a bill goes unpaid for too long, that can have implications on your credit file.
The one thing I'm sure it won't do, is cause a Virgin C/S agent to call you and ask why you've not paid.
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