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RyanGreeley
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Change to package

Hello, i have been trying to get in touch with someone via phone and online for a week or two now and i am having no success in doing so. I am looking at maybe leaving virgin all together or cancelling my tv with them and just having broadband. Could someone get in touch with me ASAP.

Thank you

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newapollo
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Re: Change to package

Hi RyanGreely,

I'm afraid the Vm Forum Team can't make package changes or cancel contracts

Normally you would contact VM and  choose options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

However you may have more success if you contact the cancellations team, they have a few more options and price points available.

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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