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Change to package

How can I change my package if every route I take in my Virgin Media account tells me "oops there has been a problem" and no-one answers the phone!

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Re: Change to package

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

The forum staff are not able to make package changes.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Re: Change to package

Thank you, Ive have text, just waiting a reply now!
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