Hi. I am looking to remove Sky movies from my package. When I phone it directs me to the website and sends me a link to mobile. When I then use link it says I can’t remove parts of package online and directs me to phone number...
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You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.
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