The manhole would have to be reinforced to take vehicles and I would imagine Virgin would insist on doing the work themselves, and it probably wouldn't be cheap, give it a few days and VM rep will get to your post
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I thought all "kerb dropping" had to be done by the local council (at exhorbitant cost of course). At least that was the case with my neighbour - no DIY allowed ! Having a VM owned manhole cover might complicate it of course - but I would check what the council say as this must not be uncommon for them.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I have justr come across this thread - I am in a similar position in that I am applying for a vehicle crossover point and a drop kerb with the council so I can build a driveway in front of my property.
Please may you PM me so I can begin the necessary process to get the cover reinforced?