I have tried re-setting and re-starting the TiVo box but I am still getting the message 'Catch up is temporarily unavailable.Please try again later.' Had this message since yesterday when Virgin was installed.Not a good start!
Mine is exactly the same Virgin installed on Monday on the phone on Tuesday waited for over 20 minutes to speak to someone who hard difficulty understanding what i was saying only to be told i couldnt set up call divert as too early and now my catch up is not working even though i have rebooted box ....please someone help !!!
Sorry to hear of the issues that you've been having Topcat12,
I can take a look into the call divert feature on your account and why your on demand service isn't working.
We would need to go to a private message to look into the issue with your call divert as I would need to take some account details from you to look into your account and phone number, I will send this over in a few moments.
I can ask you a few generic questions about your on demand service, as they aren't account specific, to see if we can get the service to work.
What happens when you try to use the on demand feature? Are you getting any error messages?
Please could you try to connect your tv box to the network again? You can do this by following the instructions here and scrolling down to network settings.
I will send over the private message now to look at the telephone issue.