Virgin Media Community

[Paddy3116]

I have an old VBOX HD? in the bedroom - unable to get BT Sports, keep getting message to go to a website & upgrade for free. Go to website - get an Error message & says to go to the website or call. Cant find any info on it on the website. Called (on phone for 2 hours) 2 weeks ago said i would get a new one sent out - nothing has arrived, no emails nothing.

Completely frustrated, pay a lot of money for such a poor service! Why is it we have to come onto a forum to get help - your website is only good for upgrading ie taking more money.

[Roger_Gooner]

I believe you need a TiVo or a V6, and the UHD channel only works on the V6.

[jamesofmerton]

i thought the vboxes had been phased out a while ago. customers of these were sent letters about a free upgrade to a tivo.

[Roger_Gooner]

Yeah, but you know what it's like with some letters, they just get lost in a pile somewhere.