I have an old VBOX HD? in the bedroom - unable to get BT Sports, keep getting message to go to a website & upgrade for free. Go to website - get an Error message & says to go to the website or call. Cant find any info on it on the website. Called (on phone for 2 hours) 2 weeks ago said i would get a new one sent out - nothing has arrived, no emails nothing.
Completely frustrated, pay a lot of money for such a poor service! Why is it we have to come onto a forum to get help - your website is only good for upgrading ie taking more money.