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Cannot discover hub 3

Hi, just received a replacement hub3, followed the setup guide. Have a solid white light but cannot see this device on my available network list. 

I’ve done a test on the app and it states everything is connected. 

Any advice appreciated 

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Re: Cannot discover hub 3

Hi there bruntreuben 🙂 

 

Sorry to hear that you've had a new hub and it's not showing up on your network list. 

 

The solid white light is a good sign, have you since managed to connect to the network? 

 

If not this may be something we can fix on our end. 

 

Let us know and we'll do our best to help. 

 

Thanks, 

 

Hollie_B 

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