I clicked onto Netflix icon on my Virgin set top box for a months basic service £5.99 over the Christmas period It now seems I have locked myself into some kind of contract with Netflix as Virgin keep taking payments. Netflix have no knowledge of this account as I never made one and have no intentions doing so. Surely its virginmedia responsibility for my account they just should not hand my money over to another service without my permission
Our 8yr old managed to log out of Netflix. Rather than tell us, it seems he managed to register for a new account via Virgin Media. I would like to know how this happened! Essentially we have been paying for the same service twice.
Been on to Netflix, they say they have cancelled the account but to ensure no further payments we need to cancel it via Virgin. How do we do this. Also how long have we been paying!!