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Message 11 of 48
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Re: Cancelling Netflix on Virgin

I cannot say who directly has done that Richard. We would only be able to advise that the account can only be made via either of those 2 options. 

 

For any further details concerning the account we would recommend speaking directly with Netflix as they may be able to provide further information concerning this. 

 

^Martin

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Message 12 of 48
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Re: Cancelling Netflix on Virgin

I have Martin been in contact with Netflix  3 times. The last time we went through checks on my V6 box (2) both boxes check on my account email addresses were the same, which they were. They tell me it’s nothing to do with them. I have only one account with Netflix and that’s for a Premium contract cost £11.99 and have had for some years.

Nothing is making any sense both companies are blaming each other, or now it’s the customers fault. Where do I go from here. I can categorically tell you it’s not been initiated by me.

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Message 13 of 48
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Re: Cancelling Netflix on Virgin


@Gandalf2 wrote:

....... I can categorically tell you it’s not been initiated by me.


You don't have a "tech savvy", rebellious, teenager in your house by any chance, do you?  🙂


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 14 of 48
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Re: Cancelling Netflix on Virgin

No I don’t have a “tech savvy teenager” they all left years ago.

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Very Insightful Person
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Message 15 of 48
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Re: Cancelling Netflix on Virgin

As the Netflix is via virgin it must be down to them to cancel it, if the email address is not yours and they won't do this then the only other way is to cancel the whole thing, that might get them to sit up and take notice, thinking of leaving us is the way I'd go

Or call it fraud and contact the authorities 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Message 16 of 48
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Re: Cancelling Netflix on Virgin

If it's the case that you have signed into Netflix via the V6 box and select 'add Netflix to your Virgin Media bill' you agree that Virgin is entitled to bill you for a monthly Netflix subscription. 

 

From here, we don't have access to your Netflix account or any information specific to it, and therefore cannot advise much further. All we know is that it wouldn't be possible for your account to be set up any other way other than the alternatives advised.

 

Beth

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Message 17 of 48
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Re: Cancelling Netflix on Virgin

And yet many people are claiming that this has happened 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 18 of 48
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Re: Cancelling Netflix on Virgin

Where have I said that I’ve added Netflix.. I said Netflix were trying to see if one of the V6 boxes had a different account and because boxes had the same email ( mine) which to Netflix verified that I hadn’t been taken over by someone else.

So let’s review this thread...I’ve had Netflix direct from them for several years paid directly to Netflix. I’ve not ticked any boxes or asked VM to add a standard Netflix when I am already paying for a PREMIUM contract for £11.99 why would I do that!!!

All this has just started January Bill 2020 paid in February.. so this month I’ve paid Netflix £11.99 and now you VM £8.99

I have no Tech Savvy children in the house who would be fiddling, nor have I. Why should I behaving all this grief for something I’ve not initiated. ☹️

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Message 19 of 48
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Re: Cancelling Netflix on Virgin

I’ve now cancelled Netflix in the hope my billing issue will be resolved and I’m seriously thinking of cancelling Virgin Media. 

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Message 20 of 48
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Re: Cancelling Netflix on Virgin

Thank you once again for coming back to us @Gandalf2.

 

Netflix billing can be set up on the set top box but also through your online account.

 

Sadly once this is set up we don't have access to what email address and Netflix account is linked to the Virgin Media bill, as the account was not set up via your set top box we would advise you change the password for your online account to something new, unique which hasn't been used anywhere before.


You would then need to contact Netflix in regards to the account and billing. If you would like any further information on this then please click here

 

Kind regards 

Zak_M 

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