Hi. I had a Netflix account but somehow I now have a Netflix account with Virgin, so paying twice. When I tried to cancel the Virgin one I was told to talk to Netflix. When I talk to Netflix they only have my original account on record and not the Virgin one so are unable to cancel it. When I log into Netflix, I can only see my original account. Last night I spoke to Virgin and Netflix twice each and still have not been able to cancel as both are saying it is down to the other. Can anyone help?
Hi cancel the one you have with Netflix directly with them they are usually very good, and easier to deal with than virgin, for future reference always just deal direct with people like Netflix and Prime, and limit virgin to just there own services.Regards Micky
Welcome to the Community and thank you for getting in touch.
You are welcome to cancel your subscription with Netflix to avoid being charged twice. To cancel please follow the below instructions -
Sign in to Netflix.
Click on the downward arrow at the top right corner of the page, next to your profile name.
Select the ‘Account’ section.
Under ‘Membership and billing’ click the grey ‘cancel membership’ box.
Next click ‘Finish cancellation’ to confirm you want to cancel.