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Cancel a new order

Hi I signed up for virgin tv 2 days ago and I have changed my mind and want to cancel...I’ve tried calling you twice and just keep getting chucked around to different people and then get hung up on I need this cancelling ASAP please help thanks

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Re: Cancel a new order

You will need to do that over the phone.

Call it in on 150 (VM Phone) or 0345 454 1111 or (any other phone) - follow options 1-1-4-4 "Thinking of leaving" when you should get through to the people who can help you sort it. Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits.

You can also text them on 07533 051809 include account name/number (if you have one) and what the issue is – replies may take a bit longer though.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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