Can never get to speak to someone on the phone about getting a new cheaper deal tried online but it always says there having technical diffaculties but never if you want to upgrade funny that
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You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
I would call up and speak to a real person in real time - and have flask of tea or a barrel of beer handy 😁
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