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Wiganwarriors
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Can you do online chats about your virgin deal

Can never get to speak to someone on the phone about getting a new cheaper deal tried online but it always says there having technical diffaculties but never if you want to upgrade funny that 

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newapollo
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Re: Can you do online chats about your virgin deal

Hi Wiganwarriors,

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

I would call up and speak to a real person in real time - and have flask of tea or a barrel of beer handy 😁

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali