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Apak2020
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Can't see live events and PPV

Every live event this year has been invisible on my V6 Box.

I am currently looking for the Premier league matches on this weekend, but I can't see them to book. The advert at the top of the main menu says book now, but it just takes me to the "No upcoming events screen.

I have found this to be an issue for me all year with the boxing back early this year and I've tested this with other events, such as WWE. though I'm not personally interested in this.

I have seen other posts relating to this and it possibly being a London issue? But I have seen no concrete solutions.

Any help appreciated.

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newapollo
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Re: Can't see live events and PPV

Hi Apak200,

The advert for BT Box Office in the home screen carousel takes me to a screen to press the red button to order.

I can also order by going to Home > On Demand > Live Events  Then press red button now

Do you have any problems with the EPG keeping on saying,  "To be announced" as well? 

If so that could indicate an internet problem that's also preventing ordering on demand events.

Try going into help & Settings > Settings > Network >Connect to Virgin Media Service now, and see if that allows you to order the PPV

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Apak2020
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Message 3 of 9
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Re: Can't see live events and PPV

Hello, thanks for your reply.

Both methods take me to the "no upcoming events" screen. Pressing the Red button brings up the instructions on how to order.

I have tried resetting my box and reconnecting to the VM service.

I have done everything multiple times for all events this year and it doesn't seem to work.

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Apak2020
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Re: Can't see live events and PPV

This is Useless...

Can anyone help me?

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LittleMick73
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Message 5 of 9
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Re: Can't see live events and PPV

Apart2020 "Writes this is useless" okay if you don't want to go down the process of elimination on here, use a phone.
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NPP
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Re: Can't see live events and PPV

Are you in billing area 15?

=========
I work for Virgin Media but all opinions are my own
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Apak2020
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Re: Can't see live events and PPV


@NPP wrote:

Are you in billing area 15?


Yes I am

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Apak2020
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Re: Can't see live events and PPV


@LittleMick73 wrote:
Apart2020 "Writes this is useless" okay if you don't want to go down the process of elimination on here, use a phone.

I was referring to my v6 box. 
 

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Steven_L
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Re: Can't see live events and PPV

Hey Apak2020,

 

Have you been able to get to the pay per view booking since your last post?

 

Regards

Steven_L

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