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Adam315
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C133

No access to Virgin Media services again. No broadband issues. Shutdown/restarted three times and no change. Please advise.

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MatthewS1993
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Re: C133

I understand you've already checked for known area issues - have you also been able to try running tests on the equipment by signing in: virg.in/service?

It's also worth checking that all connections are secure from the wall to the kit as you'd be surprised how often it's just loose cables causing service issues!


If there's still nothing obvious that could be causing the problem don't hesitate to let us know so we can take a further look.

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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