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Bridget2
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C130 ethernet issue

Keep getting a C130 error message when watching On Demand. My router died about 6 weeks ago so a tech replaced it gave me a new ethernet cable which is plugged firmly in.  Could I need a new TiVo box? Tried calling Virgin but got cut off after 39 minutes on hold.  Have tweeted Virgin for advice. Now trying for help this way. Thanks.

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Steven_L
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Re: C130 ethernet issue

Hey Bridget2,

 

The C130 means your box is having difficulty connecting to the TV service and your network. Please could you reboot your TV box and hopefully this will refresh the connection to the network and content.

 

You can also force the box to connect to the network by following the below steps

 

to see your network settings:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Network
  5. Choose  Connect to network now

If you do this, the box will run through the necessary checks and should connect to the network with a confirmation that it has been done. Please let me know if this works.

 

Regards

Steven_L  

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