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JeffreyWard
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Bt Sound dropping out

Every time I watch BT sports channels the sound drops out every minute or so.

It's the only channels I get this problem with.

How do I fix this? 

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Beth_G
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Re: Bt Sound dropping out

Hi JeffreyWard,

 

Thanks for your post and welcome to the community - apologies for our delayed response to you.

 

I'm sorry to hear you've been experiencing some sound issues when viewing the BT Sport channels. There is a known issue affecting the sound on BT Sport 4k which you can find more about here

 

However if this issue isn't related to your's, just let me know and I can look into this further for you.

 

Beth

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JeffreyWard
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Re: Bt Sound dropping out

Hi Beth,

That does sound similar to my issue.

What is the resolution?

Jeff

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Beth_G
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Re: Bt Sound dropping out

Hi Jeff,

 

Thanks for coming back. Can you please try changing your audio settings to Dolby Digital to PCM? To do this, you'll need to go to HOME > Help & Settings > Settings > Audio and select Dolby Digital to PCM.

 

Let me know how that goes.

 

Beth

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JeffreyWard
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Re: Bt Sound dropping out

Hi Beth,

I've changed the sound setting to PCM, it has made a slight difference.

Instead of the sound dropping out it now continues but is garbled/wobbly (it sounds like interference, voice breaking up but words vaguely recognizable).

Can I do anything else?

Thanks

Jeff Ward

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Emily_G
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Re: Bt Sound dropping out

Thanks for the post Jeffrey.

 

We can see some SNR issues which may be affecting your services at the moment so we've booked an engineer appointment for you using the forum information.

 

You can view the details in regards to this appointment and reschedule/cancel if needed on your online account.

 

Thanks, Emily.

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