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Broken external cable box

I have a broken external cable box. How can i report this as the options via phone are not clear as i do not actually have a fault? I'm concerned water will get in. It's not even clear where to post on here, but would appreciate any help.IMG_20201127_092135.jpg

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Re: Broken external cable box

In the dim & distant past, I had an identical issue and just reported a fault. When the tech arrived, I explained - and made their day when they realised it was such a simple fix!

Another school of thought is that unless & until you have a fault, then don't worry about it. Although I totally understand why prevention is better than cure. Strictly speaking of course, it's a no fault callout at this stage.

Others may have differing opinions, but I'm not sure there is an official process for this sort of thing.

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