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Box won't start

I have an old virgin TV box and it just keeps trying to restart, I cant get through to anyone on the phone, please can anyone help? 

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Re: Box won't start

When did you last use and is there any Error Code being displayed?

If as I suspect it has been a long time since the box was used, then it may want reactivating again. If so then you will have to phone in to get it reactivated. You will need your box serial no., account no. and Area no. when you phone in.

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