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Fiona13
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Box not booting up

EA2FDE0C-FD67-4FC4-AE03-72C37B7F0F25.jpeg

Anyone know how to fix this error, just stuck in loop and won’t boot up

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Alex_RM
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Message 2 of 8
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Re: Box not booting up

Hi Fiona13,

 

Thanks for posting and welcome to our community 🙂

 

Sorry for the late reply, and to see you're having some issues with your box.

 

I can see you've been able to contact us since posting, 

 

Please let me know if you're still having any issues with it.

 

Alex_Rm

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Fiona13
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Message 3 of 8
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Re: Box not booting up

Yeah still having the issue, have tried to phone but not had time to stay on the line to speak with someone with work etc and hold times always high when I get a chance to call

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Beth_G
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Message 4 of 8
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Re: Box not booting up

Hi Fiona13,

 

I'm sorry to hear you're still struggling with this issue. I have sent over some signals to your box in hope that it helps get your box started up.

 

Can you let me know if this has resolved the issue when you get the chance? 🙂

 

Thanks,

 

Beth

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Fiona13
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Message 5 of 8
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Re: Box not booting up

Just plugged it back in and checked but no still not working

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Alex_RM
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Message 6 of 8
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Re: Box not booting up

Hi Fiona13,

 

Sorry for the late reply, 

 

I can see you've been able to contact us since posting, if you are still having any issues with the box please let us know.

 

Alex_rm

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Fiona13
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Message 7 of 8
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Re: Box not booting up

 Still having issue. Not been able to use my box for over a month now

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Emma_C
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Re: Box not booting up

Morning Fiona13, 

Really sorry this is still on going, I can assure you it's not the level of service we aim to provide. 

I've had a look at the back end of things and think a tech visit is needed, therefore I've booked the next available visit we have available. 

All details of the visit can be found via your online account here if this doesn't suit you then you'll be able to book another visit from there. If you find things are working before the visit takes place then you can also cancel the visit. 

You'll also need somebody over the age of 18 in the property at the time. 

Please let us know how the visit goes. 

:) 

Emma_C - Forum Team
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