Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
49 Views
Message 1 of 2
Flag for a moderator

Box keeps rebooting with arrow symbol

Hi everyone,

For the last week the tv will suddenly turn off and then restart. Sometimes it will start up again immediately, other times it gets stuck on the welcome page and other times it is a black screen with an arrow symbol. It is now doing this after 5 mins or less of tv watching. I phoned the helpline who suggested we turn it off at the wall, wait 20 mins and restart - this does not seem to have helped. Do I need a new box or is there something else I should do?

0 Kudos
Reply
Highlighted
  • 5.5K
  • 700
  • 1.08K
Very Insightful Person
Very Insightful Person
36 Views
Message 2 of 2
Flag for a moderator

Re: Box keeps rebooting with arrow symbol

Is this happening at particular times of day? If it's overnight, it could be maintenance works, but during the day more likely to be a fault.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply