Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
143 Views
Message 1 of 4
Flag for a moderator

Blocky tv channels

Hi there

i live in the wv6 area of Wolverhampton (area 04). Over the last couple of weeks we are experiencing blocky distorted channels every evening. It varies in intensity. I have checked all connections inside and out and even swapped TiVo boxes but the fault remains. No overheat issue possible

When I log onto my account it tells me the service is all ok but when I phone it informs me of an ongoing fault in the area so I’m not sure which information is accurate. The online test keeps faulting so that’s no help either

 

Calling for help is just a nightmare and this evening I went round and round and then got cut off. 
Could anyone help please

 

kind regards 

0 Kudos
Reply
Highlighted
  • 1.54K
  • 60
  • 119
Forum Team
Forum Team
93 Views
Message 2 of 4
Flag for a moderator

Re: Blocky tv channels

Hi StewartParsons, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues with your service. 

I have taken a look from our side and identified a fault in the area with the below details 

 

Number: F008098342    
Status: We have identified the problem and an engineer is on their way 
Estimated end date: 05 JUN 2020 20:10 

 

Our sincere apologies for any inconvenience caused. 

 


 

Nat
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
66 Views
Message 3 of 4
Flag for a moderator

Re: Blocky tv channels

Hi there

 

Many thanks for your reply.

 

The fix seemed to work since your reply, some three weeks back, but as of last night the problem seems to have come back. 
could you possibly check again olease

 

many thanks

 

stewart 

0 Kudos
Reply
Highlighted
  • 6.6K
  • 413
  • 419
Forum Team
Forum Team
44 Views
Message 4 of 4
Flag for a moderator

Re: Blocky tv channels

Morning StewartParsons, 

Really sorry you're having this issue again, I can appreciate the frustration. 

We've had a look and can see that there is a fault under the reference F008128904. This is due to be resolved on the 29th June 2020 by 09:00AM. 

Whilst this fault is on going you might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you. 

Please let us know how you get on with things. 

Thanks.

Emma_C - Forum Team
0 Kudos
Reply