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Dave89
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Black screen on YouTube app

Hi when I play a video on YouTube the screen goes black. I can hear the video and when I pause the video you can see the bar below. Sometimes the screen also goes black on live tv. I have tried changing the video output but it keeps changing it back to 576. I have totally reset the box. I also cleared the cache. It still doesn’t work. Please help! 

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Steven_L
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Re: Black screen on YouTube app

Sorry to hear that you're having issues with your Youtube app Dave89.

Has this improved since you last posted?

 

If not are you getting in any error messages appearing on your screen?

 

Could you try to reboot your hub? To see if that can improve the issue that you're having.

 

 

Regards

Steven_L

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