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Carlruston50
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Black screen intermittently

For the past few hours the screen goes black every 40 seconds for 3 seconds driving me mad !

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Christy_D
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Message 2 of 13
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Re: Black screen intermittently

Hi there

Is it a V6 box which you are experiencing this on?

This can be caused by a few different things if it is a V6.

Sometimes if the HDMI lead that is plugged into the V6 box isn't a 4K ready HDMI, the pins are different inside it so it doesn't fit properly. This can cause intermittent blanking. 

You can also try disabling all the other Video output settings on V6 box leaving just 1080p and 1080p Passthrough

Have you got a 4K telelvision also.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Carlruston50
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Message 3 of 13
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Re: Black screen intermittently

Spoiler
Not a 4K and have already changing the resolution but not any better
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Carlruston50
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Message 4 of 13
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Re: Black screen intermittently

Sorry do have a 4K and have tried the resolution as well but nothhing

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Carlruston50
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Message 5 of 13
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Re: Black screen intermittently

Help it’s driving me mad !

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Christy_D
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Message 6 of 13
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Re: Black screen intermittently

Have you got a different HDMI you can swap for the one currently plugged in from V6 to TV?

You can always try a different HDMI port in the back of the TV too.

Do you get any error codes pop up when it goes black/blank?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Carlruston50
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Message 7 of 13
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Re: Black screen intermittently

Just switched hdmi sockets and it looks like it has worked thank you so much hope I don’t speak again if you know what I mean !!!

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Carlruston50
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Message 8 of 13
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Re: Black screen intermittently

Speak to soon now getting the same problem on amazon ! It’s just moved the problem so does that mean it’s the socket in the tv?

Christy_D
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Message 9 of 13
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Re: Black screen intermittently

I will Private message you to take some personal details and take a look.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Carlruston50
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Message 10 of 13
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Re: Black screen intermittently

Help it’s driving me insane!

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