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Bill incorrect

Hi we were cancelling Virgin then decided just to stay with them. They offered £30 off bill. However we have got our bill and it says £20 extra charges on it and no credit and we have no idea why?

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Re: Bill incorrect

Hello

Billing issues cannot be dealt with on the forums.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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